FAQ

What are the benefits of solar-powered portable devices?

Solar-powered devices offer eco-friendly, renewable energy solutions that reduce reliance on traditional power sources. They are ideal for outdoor use, emergencies, and remote locations.

What should I consider before purchasing a portable solar panel or power station?

Discuss factors like wattage, battery capacity, compatibility with devices, portability, and intended usage (e.g., camping, home backup, etc.).

What certifications do your products have to ensure safety and quality?

List certifications such as CE, FCC, or IP ratings for waterproofing, which demonstrate compliance with safety and durability standards.

Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

How do I create an account?

Please click on "Login/Register," then select "Create an Account" and fill in your personal details.

How do I place an order?

Browse and select the items you want, then add them to your shopping cart. Once you have finished, proceed to your shopping cart to check out. Double-check all the information to ensure accuracy before confirming your purchase and payment.

How can I pay for my orders?

We accept payments via PayPal and all major credit and debit cards, including Mastercard, VISA, and American Express.

Can I amend or cancel my order?

Unfortunately, we are unable to cancel an order once it has been placed. This allows us to pack your orders efficiently and minimize errors. We recommend carefully reviewing your order before placing it.

I have a discount code, how can I use it?

To use your discount code, enter it in the designated field at checkout and click "Apply." The discount will be automatically deducted from your total. Ensure the code is valid and meets the required conditions before proceeding.

How will I know if my order is confirmed?

After placing your order, you will receive an acknowledgment email confirming that your order has been received. Please note that orders will only be shipped once your credit card payment is approved and your billing and delivery address is verified. You can also check the status of your order in the "My Account" section if you are a registered user.

I have problems adding items to my shopping cart

You can add items to your shopping cart as long as they are available. However, there may be instances where an item is marked as "Temporarily Unavailable" if it is in someone else’s shopping cart or currently out of stock.